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14-day refunds

Last updated 26 July 2026. Fourteen days, no questions, no forms.

If Soft Clipper is not what you expected, email us within 14 days of buying and we refund the full amount. No reason required.

Why the policy is this simple

There is no free trial, because a crippled build tells you nothing about whether the tool fits your material. The refund window is the trial: buy it, run your own real video through it, and decide with actual evidence.

What we ask

Only that you email from the address you purchased with, so we can find the order. If something specific broke, telling us takes a minute and often fixes the problem for the next person.

After the 14 days

We will still look at genuine problems — a bug that stops the software working is our responsibility whenever it surfaces. What the window covers is changing your mind.

Your statutory rights

This policy sits on top of your rights under UK consumer law and does not replace them.

Refund questions

How long do I have to ask for a refund?
Fourteen days from the date of purchase, for any reason or none.
How do I request one?
Email info@softclipper.pro from the address you bought with. You do not have to explain yourself, though we are always glad to hear what went wrong.
How long does the money take to arrive?
We process it within one working day. Your bank then takes its own time — usually three to ten days depending on the card.
What happens to my licence?
It is deactivated when the refund is issued, and the software stops working on the machine it was activated on.
Can I buy again later?
Yes. Repeated buy-and-refund cycles on the same account are the one thing we will decline.
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