Talk to us
One email address, answered by the people who wrote the software.
Quickest for pre-sales questions and anything you can show in a screenshot. English or Urdu.
Replies usually within one working day. For licence and refund requests, write from the address you purchased with so we can find the order.
What to include
Before you buy
Ask whether it will handle your material. Tell us the source — podcast, webinar, screen recording — and we will tell you straight if it is a bad fit.
Licence problems
Lost key, new computer, a machine you no longer have access to. Email from the address you paid with and it is a two-minute fix.
Refunds
Within 14 days, no reason needed. One email is enough.
Bugs
Include the exact error text, what you were doing, and the source video's format if it is relevant.
Teams and invoices
More than five licences, or you need a proper invoice for accounting. Say so and we will sort it in one payment.
Atlantic Ltd Store Limited, registered in the United Kingdom. Postal address available on request and on your invoice.